Establishing and strengthening the employee and employer relationship can be achieved by measuring employee satisfaction , identifying and resolving workplace issues, and providing input and support to the performance management system of the … Employer’s Role in Good Customer Service Skills . Utilize Employee Journey Mapping Some ways to continually build on your employer-employee relationship include: Keeping the lines of communication open and make your expectations clear. Managers who have a good working relationship with their employees help establish a culture that encourages great employee relations. (A CASE STUDY OF EMENITE COMPANY LIMITED EMENE ENUGU)., Free Undergraduate Project Topics, Research Materials, Education project topics, Economics project topics, computer science project topics, Hire a … You as an employer can do a lot to improve your employees’ customer skills, and that’s exactly the nub of this post. This is approved for students in accountancy, business, computer science, economics, engineering, arts. 1. Saying "thank you" and offering flexibility and authenticity are key -- and actually they're not "secrets" at all. While every employee must practice these skills and become adept at interactions with customers, there’s a lot of onus on employers as well to improve customer service. We’re talking about employer-employee relations, or better yet manager-team member relations. Types of employee relations Vertical relationships. Let us go through some steps and strategies for a healthy employee relationship in the organization. Employee relations, simply defined, is the relationship between employees and employers. People thrive when they have a social support system and that goes for their working environment too. To generate improvement in this area, and gain happier and more productive staff members, follow these 5 key tips for a manager to improve 1. Although hard work from both sides of the company is needed, the benefits are worth it. Every company knows they need an effective employee relations strategy, but few do much about it and many are not sure how to go about forming a strategy.  And, liability means the state of being legally responsible for something. It’s clear that personal relationships with your employees are key to creating a work environment that is positive, inspiring and gives them a boost of energy to go the extra mile in their work. It doesn’t have to do with how tall and charming you are, or how often you give employees a raise. Employee relations are a key element of workplace happiness and employee engagement. 10 Ways to Improve Any Relationship How to communicate with each other more positively and effectively. All policies and rules relating to employer-employee relations should be clear to everybody in the enterprise and to the union leaders. The importance, effect, causes, relationship, comparison, history, role, solutions are discussed. It’s crucial to build rapport between the team leader and team members and also between the members. Get free Research Paper on Employee Relations & Its Effect On Organisational Performance project topics and materials in Nigeria. Rather than having a transactional employer-employee approach to talent management, organizations need to recognize the broader value that employees can bring to the business, and work towards cultivating a deeper relationship. Here are some of the top advantages: increased morale and job satisfaction, high retention rate, less absenteeism, better customer service and higher quality products.